Frequently asked questions
Quick answers to the questions we hear most. Can't find what you're looking for? Contact us.
Getting Started
What is Rayflow?
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Rayflow is a Meta-verified WhatsApp Business API platform. We help businesses send broadcasts, build chatbots, automate customer journeys, and run multi-agent inboxes — all on the WhatsApp, Instagram, and RCS channels.
How long does WhatsApp API setup take?
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Most teams are live within 1–2 hours via Meta Embedded Signup. You'll need a Meta Business Account, a phone number not currently registered with WhatsApp, and basic business verification documents.
Do I need a developer to use Rayflow?
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No. Most workflows are no-code: visual flow builder, drag-and-drop chatbots, broadcast scheduler, template designer. Developers can use our REST API for custom integrations.
Is there a free trial?
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Yes. We offer a full feature access free trial, no credit card required. Sign up on our platform to get started.
Pricing & Billing
How much does WhatsApp API cost on Rayflow?
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We offer multiple plans tailored to your needs. Quarterly and yearly billing available with discounts. Per-message rates pass through directly from Meta.
What are the per-message conversation rates?
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Indian numbers: ₹1.090 per Marketing conversation, ₹0.145 per Utility, ₹0.145 per Authentication. Service replies (within 24h of customer's last message) are unlimited and free. Business plan gets volume pricing.
Can I change plans later?
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Yes. Upgrade anytime from your dashboard with prorated billing. Downgrade takes effect at the next renewal cycle.
What payment methods are supported?
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Razorpay, Zoho Payments, PhonePe, PayU — all major Indian payment gateways. UPI, cards, netbanking, wallets all supported. GST-compliant invoicing.
Are there hidden charges?
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No. Plan price + per-message rates (passed through from Meta) are everything. We're fully transparent.
Features & Capabilities
Can I run broadcast campaigns?
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Yes. Send WhatsApp broadcasts to thousands using approved Meta templates. Segment-based targeting, scheduling, real-time delivery analytics, wallet reservation, mid-flight cancel — all built in.
Do you have a chatbot builder?
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Yes. Visual drag-and-drop flow builder + AI agents with custom knowledge base. Build no-code bots that handle 70%+ of customer queries automatically.
Can I automate Instagram DMs?
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Yes. Rayflow has native Instagram comment-to-DM automation — set keyword triggers on your reels, auto-DM commenters, manage Instagram inbox alongside WhatsApp.
Do you support RCS messaging?
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Yes. RCS messaging is included. Send rich card templates with images, buttons, and CTAs.
Does Rayflow have WhatsApp Calling?
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Yes. WhatsApp Business Calling with recording is supported. Send permission requests, accept/initiate calls, and store recordings securely.
Are AI agents supported?
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Yes. AI agents with custom system prompt and knowledge base training. Multi-language support including English, Hindi, Tamil, Telugu, Marathi, Bengali, Punjabi, and more.
Integrations
Does Rayflow integrate with Shopify?
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Yes. Native Shopify integration syncs orders, customers, and abandoned carts in real-time. Trigger WhatsApp messages on order events automatically.
Does it work with WooCommerce?
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Yes. WooCommerce integration captures order, cart, and customer events. Build automation flows fired on order status changes.
Which payment gateways are supported?
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Native: Razorpay, Zoho Payments, PhonePe, PayU, Stripe, Cashfree, PayPal. Each integration is HMAC-verified for security.
Can I connect my CRM?
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Yes. Native integrations: Zoho CRM, HubSpot, Salesforce, Freshworks CRM, LeadSquared. Webhooks let you connect any other CRM.
Do you have a public API?
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Yes. Full REST API for sending messages, managing templates, contacts, and webhooks. API key auth + rate limiting.
Compliance & Security
Is Rayflow compliant with Meta's policies?
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Yes. We're a Meta-verified Business Solution Provider (BSP). All messaging adheres to Meta's WhatsApp Business policies, template approval, and rate limits.
Where is customer data stored?
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Customer data is stored on encrypted clusters in highly secure data centers. Encryption at rest and in transit. Audit logs for every action.
Is it GDPR/DPDP compliant?
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Yes. We comply with India's Digital Personal Data Protection Act (DPDP) and GDPR for EU contacts. Data subject rights (access, delete, export) supported.
Do you support white-label / reseller accounts?
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Yes. Full white-label reseller program — custom domain, branding, payment gateway, sub-clients, profit settlement.
Still have questions?
Our team is happy to walk you through how Rayflow fits your business.